REFUND AND PRIVACY POLICIES

EXCHANGE & RETURNS PROCESS

Ship package to:

EL GUERDANE,TAROUDANT,MOROCCO ZIP:83400 .Once we receive your exchange/return, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your exchange/credit/refund.

We will approve all exchanges/returns as long as the garment is in unworn condition.(we send you email after 30min of receive your exchange/return )

If you have any questions please contact us at lyasszouhaire@gmail.com or by calling us at +212615508943 .

Email us at lyasszouhaire@gmail.com for a return authorization. The email should include the following:
• Name
• Address
• Order number
• Request (exchange or store credit) - If you are requesting an exchange, please include the new size needed.

We will promptly process your request. Please include a copy of the return authorization email with your return.

ALL exchanges/returns MUST be sent to the following address:
el guerdane, taroudant, LLC
ZIP:83400 Palace Court
morocco

PRIVACY & POLICY

The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at lyasszouhaire@gmail.com

Information Collection, Use, and Sharing 
 we have a huge respect for your privacy. Third parties (such as AdRoll) may place cookies on your browser for targeted advertising purposes. Information collected may include IP addresses, cookie identifiers and website activity. You may opt out here. We promise to not share your e-mail address, or any other customer information, with third parties. Your information is used, as necessary, to fulfill orders, keep you informed (if you wish) and for customer service. If you have any questions about the details of our privacy policy, please do not hesitate to contact us.

SHIPPING

We ship via United States Postal Service (USPS), Priority shipping for both domestic and international packages.

If you need faster shipping, we will do our best to accommodate your needs.

If you have any other shipping requirements, please notify us at the time of your order.

Email us directly at LYASSZOUHAIRE@GMAIL.COM

Disclaimer on lost or stolen packages

Please provide a safe address to receive your package. If the packages are "Delivered" via the USPS system but not received by the customer, it will be considered stolen. Umba Love will then submit an insurance claim, but this takes time to process. Best is to provide a safe address upon shipping. Lost packages (packages that do not show as "Delivered" via USPS tracking system) are at the responsibility of Umba Love to provide a new item to the customer.  

Disclaimer on International Packages

Customs fees may apply in some countries and will be the responsibility of the customer.