Store Policy
Customer Care
Customers are the reason that businesses exist. Keeping those customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. People like to share their good experiences.
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We are strongly committed to protecting your privacy and providing a safe online experience for all of our users and subscribers while Offering the highest quality user experience to them. Because we gather certain types of information about and from you, our users and subscribers, in order to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information.
Privacy & Safety
We have a huge respect for your privacy. We promise to not share your e-mail address, or any other customer information, with any parties. Your information is used, as necessary, to fulfill orders, keep you informed (if you wish) and for customer service. If you have any questions about the details of our privacy policy, please do not hesitate to contact us.
Wholesale Inquiries
We ship via United States Postal Service (USPS), DHL and FedEx Priority shipping for both domestic and international packages.
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If you need faster shipping, we will do our best to accommodate your needs.
If you have any other shipping requirements, please notify us at the time of your order.
Email us directly at lyasszouhaire@gmail.com.
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Disclaimer on lost or stolen packages
Please provide a safe address to receive your package. If the packages are "Delivered" via the USPS system but not received by the customer, it will be considered stolen. Umba Love will then submit an insurance claim, but this takes time to process. Best is to provide a safe address upon shipping. Lost packages (packages that do not show as "Delivered" via USPS tracking system) are at the responsibility of Umba Love to provide a new item to the customer.
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Disclaimer on International Packages
Customs fees may apply in some countries and will be the responsibility of the customer
Payment Methods
- PAYPAL
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